![]() ![]() If the on call user does not respond the call will escalate through the escalation policy until someone answers (up to 3 called users). This integration allows you to use one phone number to call your on-call team(s) and be connected directly to the on-call user for that team. If you would like to see how this integration works successfully before verifying numbers or purchasing a Twilio phone number, please contact Splunk On-Call Support. Splunk On-Call user’s phone numbers) to be verified by following this process. What you need to know: At this time, trial Twilio accounts require all phone numbers the integration may end up calling (i.e. Splunk On-Call Version Required: Getting Started, Growth, or Enterprise Collaborate in real-time across multiple channels and teams with the Splunk On-Call and Twilio integration.Track historical incident details such as call information, alert data and chat history in a centralized timeline for better post-incident reviews.Integrate on-call schedules with alert routing, escalations and call routing in order to automate much of the incident response workflow.Create a single phone number for live call routing in Splunk On-Call – connecting multiple teams and/or escalation policies to incidents as they’re reported.Live call routing and integrated on-call alerting leads to rapid incident resolution On-call responders and cross-functional teams can leverage the Splunk On-Call and Twilio integration to collaborate around alerts in real-time and rapidly remediate critical incidents. Live call routing with Splunk On-Call and Twilio creates an integrated system for on-call alerting and collaborative incident response via phone. Once the call is complete, a “Recovery” alert is sent to Splunk On-Call with additional information about the call, and the incident is marked as “Resolved.” And, if the alert is routed automatically through your escalation policies and nobody answers the phone, the caller can leave a voicemail which will be transcribed and sent into the Splunk On-Call timeline as a critical incident. If the responder answers the phone, a conference call is automatically initiated and the incident is marked as “Acknowledged” in Splunk On-Call – annotated with conference call details. The Splunk On-Call (formerly VictorOps) and Twilio integration creates a live call routing and alerting system – drastically improving MTTA/MTTR for DevOps and IT operations teams.įor instance, when an alert is initiated, a phone call will go out to the on-call person or team. Refer to this article for detailed explanation on Dominican Republic Short Code Best Practices.About Twilio Live Call Routing and Splunk On-Call ![]() The notice period before returning the Short Code is 1 month (provided minimum term commit has been fulfilled). Minimum term commit for Dominican Republic Short Code is 18 months. Please note that all Dominican Republic Short Codes that we offer are FTEU (Free to End User) and the owner pays extra to send messages for which end users do not pay.
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